Terms of Use
Last updated: June 8, 2026
1. General Provisions
These Terms of Use (hereinafter referred to as the "Terms") govern your access (hereinafter "You" or "Consumer") to the Flat4Pet mobile application, available for download via the Apple App Store and Google Play (hereinafter referred to as the "App" or the "Platform"). The App provides Consumers with the technical ability to communicate and establish contacts for the purpose of arranging Pet Care Services, including Dog Walking, Drop-in Visits, House Sitting, and Boarding.
The Platform is owned and operated by EuroAFF.com S.à.r.l., a legal entity registered under the laws of the Grand Duchy of Luxembourg with registration number B280385, located at 21 Rue du Puits Romain, 8070 Bertrange, Luxembourg (hereinafter referred to as the "Company," "We," or "Us").
The Company operates the Platform as a marketplace for listings and contacts only. We provide Consumers with the technical tools to find one another and to communicate. We do not provide pet care services ourselves, do not employ Sitters, and are not a party to any agreement or transaction made between an Owner and a Sitter.
We also do not verify the professional qualifications, intentions, or compliance of Consumers with any standards beyond the basic identity check described in Section 5 below. You are solely responsible for evaluating another Consumer before establishing contact, agreeing on Services, or transferring custody of your Pets.
Owners and Sitters are fully responsible for complying with all applicable local laws regulating their activities on the Platform. This includes, but is not limited to, requirements related to licensing, registration, veterinary control, pet care rules, insurance, tax obligations, and any other regulatory requirements in their jurisdiction. The Company does not advise on, withhold, or collect any taxes on behalf of Consumers.
By using the Platform, You agree to comply with these Terms, which regulate Your rights, obligations, and principles of interaction with other Consumers and the Company's administration. Your interaction with the Platform is also governed by the Privacy Notice, which details how We collect, store, and process Your data.
By installing or using the App, You agree to abide by these Terms. If You do not agree with any part of the Terms, You may not access or use the Platform and must delete the App from Your device.
1.2. Acceptance of the Terms
This Agreement is considered accepted by You at the moment when You:
- tap the "Accept", "Agree", "Continue" or any similar confirmation button during the use of the Platform, which explicitly indicates Your agreement with the Terms;
- register an Account on the Platform;
- gain access to or use any functionality of the Platform.
Tapping the "Accept" button or using the Platform is the primary and mandatory way to agree to this Agreement. Your consent means that You have fully reviewed the Terms, understand them, and agree to abide by them.
If You do not agree with any provision of these Terms, You do not have the right to use the Platform, register an Account, or access its functionality.
1.3. Right to Use
The Platform is available for use solely by individuals who are at least 18 years old and have the legal capacity to enter into legally binding agreements in accordance with the laws of their jurisdiction.
By using the Platform, You confirm that:
- You are at least 18 years old at the time of registration and use of the Platform;
- the use of the Platform in Your jurisdiction does not violate applicable laws;
- You are acting on Your own behalf as an individual; the Platform is intended for private use only and is not designed for organizations or commercial pet care businesses.
The Company reserves the right to request confirmation of age and legal capacity, as well as to temporarily restrict access or remove an Account if it is determined that the Consumer does not meet the specified requirements or violates these Terms.
2. Definitions
This section defines the main terms used in the Agreement to ensure a clear understanding of the Terms outlined.
Content – any information, materials, data, text, images, videos, audio files, or other digital objects that a Consumer uploads, posts, transmits, or otherwise provides through the Platform's functionality.
Owner – a Consumer who owns or has legal rights to a Pet and uses the Platform to find a Sitter to arrange Services. The Owner guarantees that they have all the necessary rights to make decisions concerning the Pet and, where the Services are to be performed at a residential location, that they have the right to grant temporary access to such location and that doing so does not infringe the rights of third parties, including landlords, neighbors, or co-owners.
Sitter – a Consumer who, by prior agreement with an Owner, agrees to provide Services for Pets under mutually agreed conditions. The Sitter represents that they are acting in a private capacity, are legally permitted to perform such Services in their jurisdiction, and accept full responsibility for the proper care of the Pets and for any premises in which the Services take place.
Pets – any pets owned or legally in possession of the Owner, for which a Sitter provides Services according to the previously agreed terms. The Owner guarantees that the Pets do not pose a threat to the life, health, or safety of the Sitter and undertakes to provide all necessary information regarding their care, feeding, medical needs, and behavioral traits.
Services – any of the following pet-related activities arranged between Consumers through the Platform:
- Dog Walking – walking a Pet outside, typically for a short duration;
- Drop-in Visit – visiting the Pet at the Owner's location to feed, play, or check in;
- House Sitting – staying at the Owner's residential location while the Owner is away to care for the Pet and/or the location;
- Boarding – temporarily hosting the Pet at the Sitter's residential location.
Location – the residential or other place where the Services are to be performed, which may belong to the Owner or to the Sitter depending on the Service type. The party providing access to the Location must meet minimum safety standards reasonably expected for the type of Service performed.
Service Fee – the amount agreed between the Owner and the Sitter for the performance of the Services. The Service Fee is paid directly between the parties using payment instruments and arrangements of their own choice. The Company is not a party to such payments, does not collect them, does not hold them in escrow, and does not process them in any way.
Period – the agreed-upon timeframe between the Owner and the Sitter during which the Services are to be provided.
Account – the personal electronic profile of the Consumer on the Platform, created and used for identification, authentication, and interaction with other Consumers, as well as for accessing the full functionality of the App.
Communication – any exchange of information between Consumers through the Platform's built-in messaging functionality, including text messages, comments, requests, ratings, reviews, or other allowed means of communication to organize Services, agree on cooperation terms, provide or receive guidance, share experiences, and resolve issues arising during the use of the Platform. All Communication between Consumers takes place inside the App.
Rules – internal standards of the Platform that define acceptable forms of interaction between Consumers, establish ethical communication norms, and regulate behavior during the use of the Platform.
3. Use of the Platform
The Platform provides Consumers with the technical ability to establish contact, exchange information, and organize Services. We are not a party to the agreements between Owners and Sitters and merely provide the Platform as a digital tool for their interaction.
The Platform's functionality allows Consumers to create and manage an Account, post information about themselves and their Pets, view other Consumers' profiles, engage in Communication within the Platform, and exchange information necessary to organize Services.
The Company does not verify the accuracy of the information posted by Consumers and does not guarantee its correctness or alignment with the expectations of other Consumers. All Communication and any agreements related to Services occur directly between Consumers, who are solely responsible for evaluating the reliability of the information provided by others.
We do not guarantee uninterrupted access to all Platform features, as technical, commercial, or legal circumstances may arise that require temporary restrictions or changes to functionality. The Company reserves the right to update, modify, or discontinue certain features of the Platform without prior notice to Consumers if necessary to improve the Platform's operation or comply with legal requirements.
Using the Platform does not create any employment, agency, partnership, or other legal relationships between the Company and the Consumers beyond access to the Platform's functionality in accordance with these Terms.
The Company does not guarantee that a Consumer will find a suitable Owner or Sitter, that agreements between Consumers will be properly fulfilled, or that the use of the Platform will meet the Consumer's expectations.
We reserve the right, at our sole discretion, to modify or supplement the Platform's functionality, introduce new features or restrictions, and update these Terms in connection with such changes.
Registration and Account
To use the Platform, the Consumer must create an Account. Registration is a mandatory condition for accessing the Platform's functionality, including Communication between Consumers and organizing Services.
An Account may only be created by an individual who, at the time of registration:
- has reached the age of 18;
- has full legal capacity in accordance with the laws of their jurisdiction;
- agrees to these Terms and the Privacy Notice.
By registering, the Consumer confirms that all information provided during Account creation is current, accurate, and complete.
The Company reserves the right to request additional verification of the Consumer's identity or information provided during registration if necessary to comply with legal requirements or to protect the rights of other Consumers. Verification is performed internally by the Flat4Pet team and may include document checks, selfie verification, and additional data validation. In the event the Consumer refuses to undergo the required verification, the Company has the right to restrict or terminate access to the Platform.
The Account is personal and may only be used by the Consumer who created it. The Consumer may not use another person's Account or transfer access to their own Account to third parties, regardless of the purpose of such transfer.
The Consumer is personally responsible for the security of their Account, including maintaining the confidentiality of registration data. In the event of suspected unauthorized access to the Account, the Consumer must immediately notify the Company.
The Company is not liable for any damages caused by unauthorized use of the Account if such access occurred due to the Consumer's fault.
The Consumer is obliged to keep the information in their Account up to date. If any information changes that may affect the use of the Platform, the Consumer must immediately update the relevant data.
If the Company detects or receives reasonable suspicion that the Consumer's data is inaccurate, misleading, or outdated, the Company may temporarily restrict the Consumer's access to the Platform's functionality until the information is corrected.
Account Deletion
The Consumer may delete their Account at any time directly within the App, through the dedicated "Delete my account" function available in the profile section. Upon deletion, the Consumer's personal data will be processed in accordance with the Privacy Notice, including the retention periods set out therein.
Referral and Incentive Programs
The Company may from time to time conduct referral or incentive programs to encourage Consumers. Participation in any such program is voluntary, and all terms are determined solely by the Company. The Company does not guarantee any reward and reserves the right to refuse to provide it or to change the conditions of the program without explanation. Any breach of the Terms, attempts to misuse the program, or suspicion of fraudulent activities are grounds for immediate cancellation of the reward. The Company also reserves the right to suspend or terminate any such program at any time without prior notice.
Restrictions on the Use of the Platform
Consumers are required to use the Platform in accordance with its intended purpose and applicable laws. Any violation of these Terms may result in temporary restriction of access or deletion of the Account.
The Platform may not be used to engage in actions that violate applicable laws, including fraud, manipulation, or any other illegal activities. Creating fake Accounts, intentionally providing false information, misleading other Consumers, or using the Platform to obtain illegal benefits or avoid compliance with these Terms is prohibited.
Any commercial use of the Platform outside its intended purpose without prior approval from the Company is prohibited. This includes, but is not limited to, advertising, directing Consumers to third-party services, offering or selling goods and services unrelated to the Services, as well as using the Platform for any entrepreneurial activity beyond providing pet care to private Owners on a peer-to-peer basis.
Unauthorized use, copying, modification, or distribution of any materials protected by intellectual property rights is a violation of these Terms and may result in sanctions as provided by applicable law.
Any attempts to interfere with the operation of the Platform, including testing its vulnerabilities, using automated tools to collect information, or bypassing technical limitations, constitute a serious violation of these Terms.
Consumers may not post, distribute, or transmit Content through the Platform that:
- violates the law, contains false information, or misleads other Consumers;
- incites hatred, contains calls to violence, discrimination, or other illegal actions;
- contains personal data of others without their consent;
- contains viruses, malware, or dangerous links.
The Company reserves the right to remove any Content that violates these Terms without prior notice to the Consumer.
Access Restrictions and Account Deletion by the Company
The Company may temporarily restrict access or delete a Consumer's Account in the event of:
- violation of these Terms, the Privacy Notice, or other rules of the Platform;
- provision of false, misleading, or non-compliant information;
- actions that may harm the Platform, the Company, or other Consumers;
- use of the Platform for illegal activities;
- requests from government authorities or court orders to restrict access.
If a Consumer's actions pose a threat to the security of the Platform or other Consumers, the Company may immediately apply a temporary access restriction. Such restrictions may be imposed in cases of fraud, manipulation, or systematic violations of the Platform's policies, as well as if the Consumer is located in a country where the use of the service contradicts international sanctions or regulatory requirements.
The Consumer will be notified of the access restriction or Account deletion with an indication of the general reasons unless otherwise required by law or the demands of competent authorities.
The Consumer has the right to contact the Company for further information or to submit a reasoned request for review of the decision. The Company will review the request within a reasonable period and notify the Consumer of its final decision.
Geographical Restrictions and Platform Usage Safety
Access to the Platform may be restricted for Consumers who are citizens or residents of countries subject to international sanctions or recognized as territories with a high level of political or security instability. This decision is based on the requirements of international law, sanction regimes imposed by the United Nations, the European Union, the United States of America, and other international organizations. Such countries include, but are not limited to, the Russian Federation, North Korea, Syria, Iran, Somalia, Afghanistan, and other jurisdictions subject to international restrictions or sanctions. The list of such countries may be updated by the Platform Administration in response to changes in the international situation without prior notice to Consumers.
Consumers are solely responsible for ensuring that their place of residence or location does not violate these conditions. In case of a breach of these conditions, the Administration reserves the right to immediately suspend or permanently terminate the Consumer's access to the Platform.
Any attempts to circumvent technical restrictions, including the use of VPNs, proxy servers, or other means of hiding the real location, constitute a direct violation of these Terms and will result in the immediate termination of access to the Platform.
Furthermore, it is prohibited to list Locations situated in high-risk areas, particularly in regions with ongoing active military operations, declared martial law or a state of emergency, as well as in areas with significant risk of natural disasters or epidemiological threats. Posting such Locations or creating related offers will be considered a violation of these Terms and will entitle the Administration to remove the relevant Content and restrict the Account.
4. Communication on the Platform
Communication on the Platform is a means of interaction between Consumers, allowing for the organization of Services, discussion of cooperation details, exchange of necessary information, and resolution of other matters related to the use of the Platform.
Communication is carried out through:
- the in-App messaging system between matched Consumers;
- a feedback and rating system to form the reputation of Consumers;
- other digital communication tools provided by the Platform, which may be modified or supplemented by the Company.
The Company is not a party to the Communication between Consumers and is not responsible for the content of messages, their accuracy, or any agreements reached between Consumers through Communication.
The Company may scan Communication content to detect violations of these Terms (for example, fraud, abuse, or sharing of prohibited content). The Company does not act on the content of normal day-to-day messages and does not share them with third parties except as required by law or as described in the Privacy Notice.
The use of Communication is voluntary. Consumers acknowledge and agree that any information transmitted through Communication may affect their reputation and interactions with other Consumers.
Allowed Use of Communication
Consumers may use the Communication functionality solely for the following purposes:
- discussing the terms of Services;
- coordinating all necessary issues arising during the interaction between Consumers;
- exchanging impressions, leaving feedback, and providing recommendations within the Platform's functionality;
- resolving issues related to the technical use of the Platform.
Any use of Communication that goes beyond the stated allowed purposes constitutes a violation of these Terms.
The Company does not participate in the search for alternative solutions if either party is unable to provide Services.
Restrictions on the Use of Communication
Consumers are prohibited from using Communication for the following purposes:
- making agreements or discussing actions that violate the current legislation of the Consumer's country or the country where the Services are to be performed;
- disseminating any information that violates current legislation, including but not limited to materials that incite violence, discrimination, fraud, damage to the honor, dignity, or business reputation of others, infringement of intellectual property rights, or any other illegal activities;
- sending commercial proposals unrelated to the use of the Platform;
- advertising goods, services, or external platforms that are not part of the Platform;
- using Communication to collect contact data or attract Consumers to other services;
- misleading other Consumers, providing false or distorted information to gain benefits;
- demanding prepayment or any form of financial compensation outside the agreed terms of Services;
- using Communication to bypass established interaction mechanisms on the Platform;
- using offensive language, spreading insulting, discriminatory, or degrading statements;
- making threats, blackmailing, or applying any form of psychological pressure on other Consumers;
- intentionally creating conflict situations or provocations;
- transmitting, publishing, or distributing personal data of other Consumers or third parties without their consent;
- transmitting payment details, bank card numbers, or any financial information through in-App messaging, unless explicitly provided by the Platform's functionality;
- discussing any confidential aspects of the Company's activities or details that could harm its reputation or finances;
- sending files or links containing malicious software or viruses;
- using bots, automated tools, or any methods that may affect the Platform's security;
- attempting to bypass technical restrictions or blocks set by the Company.
5. Organization of Services and User Verification
The arrangement of Services is a mutual agreement between the Owner and the Sitter, which is formed as a result of their Communication on the Platform. The Company is not a party to these agreements, does not control their content or performance, and is not responsible for any violations or non-fulfillment of obligations by the parties.
Consumers are required to ensure that the Services comply with all applicable legal norms, including the legislation of the country where the Services are provided. This includes, but is not limited to, compliance with requirements for registration, maintenance, and care, obtaining necessary permits and licenses (if required), adherence to veterinary regulations, quarantine restrictions, special requirements set by local authorities, and ensuring the legality of the use of premises or territories where the Services are provided, including compliance with rental agreements, coordination with property owners or landlords where applicable, and fulfillment of other obligations arising from legal norms or contractual relations.
The Company does not verify the compliance of the activities of Owners and Sitters with current legislation and does not guarantee such compliance. The entire responsibility for adhering to legal norms and obtaining necessary permits (if needed) lies solely with the Consumers.
Before using the Platform and agreeing on the terms of Services, each Consumer is required to independently verify that their activities comply with all applicable legal norms and requirements established by the current legislation of the country in which the Services are provided.
Sitter Identity Verification
To improve the safety of the Platform, the Company requires Sitters to upload a government-issued identification document (passport, national ID, or driver's licence) during onboarding. The submitted document is reviewed manually by authorized members of the Flat4Pet team before the Sitter is permitted to accept Services on the Platform.
Identity verification is a basic filter only. It confirms that a person with the submitted identity exists; it does not confirm the Sitter's professional skills, experience, behavior, character, criminal record, immigration status, insurance coverage, or any other matter. The "Verified" badge displayed on the Platform indicates only that the basic identity check was successfully completed. The Company makes no warranty or endorsement of any Sitter beyond this.
Key Terms of the Services
The Owner and the Sitter independently agree on the terms of the Services, including the duration, the responsibilities of the parties, the Service Fee, and the interaction procedure. The Period is determined by the parties and includes specific start and end dates.
The Sitter's responsibilities may include providing the Services according to the provided instructions, adhering to the conditions of the Location, using its resources only within the agreed terms, and maintaining the Location in proper condition. The Owner's responsibilities include providing complete and accurate information about the Pets, ensuring access to the Location (where applicable), and creating appropriate conditions for the Services to be performed.
The parties also agree on the Communication procedure, including the methods of contact, the frequency of updates regarding the Pets' condition, and actions to take in case of emergencies.
Owner's Responsibilities
The Owner is responsible for providing accurate information, creating suitable conditions for the Services, and ensuring the possibility of their proper execution.
The Owner must provide truthful and up-to-date information about the Pets, including their health condition, care needs, dietary requirements, and behavioral characteristics. Where the Services are to be performed at the Owner's Location, the Owner also guarantees that they have legal grounds for granting access to such Location to a third party and comply with all applicable regulations governing such relations.
The Pets left under the Sitter's supervision must not pose a danger to the Sitter or third parties. The Owner must provide the necessary means for the Services, including food, medication, accessories, and other resources aimed at ensuring proper care and the well-being of the Pets. During the entire Period, the Owner must remain in contact with the Sitter and provide necessary support in case of any issues or unforeseen situations.
Sitter's Responsibilities
The Sitter agrees to provide the Services responsibly, adhering to the agreed terms and ensuring the well-being of the Pets throughout the entire Period.
The Sitter must comply with all agreed-upon Service rules, including regular feeding, ensuring access to water, proper walking (if applicable), and monitoring the Pets' health. The Sitter must treat the Pets humanely, avoid any actions that could harm them, and not leave them unattended in situations that could pose a danger.
Where the Services are performed at the Owner's Location, the Sitter must comply with the established rules for its use and avoid causing damage. Where the Services are performed at the Sitter's Location (e.g., Boarding), the Sitter represents that the Location is suitable and safe for the Pets and that they have the legal right to host the Pets there.
In the event of a sudden deterioration in the Pets' health, the Sitter must immediately notify the Owner and, if necessary, consult a veterinarian. Throughout the entire Period, the Sitter must maintain communication with the Owner, promptly respond to inquiries, and provide current information regarding the Pets' condition.
Cancellation and Emergency Situations
If either party is unable to fulfill the agreed terms of the Services due to unforeseen circumstances, they must immediately inform the other party through Communication.
Actions of the Sitter if Unable to Continue the Services:
- Notify the Owner of the circumstances preventing the Services.
- If possible, provide temporary care until the Owner or another person who can assume responsibility arrives.
- In case of a serious threat to the Pets' health, contact veterinary services.
Actions of the Owner if Unable to Transfer the Pets:
- Notify the Sitter as soon as possible through Communication.
- Agree on alternative solutions, if possible.
Mandatory Safety Measures Before Starting the Services
The Owner and the Sitter must complete all the steps outlined below before starting the Services. Failure to comply with these requirements is the sole responsibility of the respective Consumer. The Company does not participate in the verification process, does not control the implementation of these measures, and is not liable for any consequences that may arise from non-compliance.
Owner's Actions:
- Familiarize themselves with the Sitter's profile on the Platform, including reviews, ratings, and interaction history with other Consumers.
- If necessary, request additional information about the Sitter's experience.
- Clearly outline all of the Sitter's duties in writing or in Communication.
- Provide detailed care instructions, including dietary needs, feeding schedule, veterinary care, behavioral characteristics, and potential health risks for the Pets.
- Provide the contact information of the veterinary doctor or the nearest veterinary clinic.
- Where applicable, ensure proper conditions at the Location for performing the Services.
- Where applicable, provide access to all necessary resources, including food, medications, care items, and other supplies required for proper care.
- Where access to a Location is provided, inform the Sitter about any specific features of the Location that may affect its use (alarm system, access to utilities, house rules, presence of neighbors or third parties with access rights, presence of surveillance cameras or other monitoring devices, their location, and purpose of use, etc.).
- Where access to a Location is provided, ensure that the temporary transfer does not violate the rights of third parties, including landlords, co-owners, or others with legal interests in the Location.
Sitter's Actions:
- Ensure that the Owner has the legal right to transfer the Pets and (where applicable) to grant access to the Location.
- If necessary, request confirming documents (proof of ownership, lease agreement, permission for third-party transfer).
- Require clear instructions from the Owner regarding the care of the Pets.
- Familiarize themselves with the Pets' veterinary history, living conditions, and potential risks.
- Clarify with the Owner what actions to take in case of an emergency or worsening health of the Pets.
- Where Services are performed at the Owner's Location, inspect it and verify the availability of all necessary resources.
- Ensure that the environment is safe for both the Sitter and the Pets, and that there are no threats to health or safety.
6. Payments Between Consumers and Taxes
The Service Fee is agreed upon directly between the Owner and the Sitter and is paid directly between them, using payment instruments and arrangements of their own choice. The Company does not collect, hold, transfer, or otherwise process payments between Consumers. The Company is not a payment institution and does not provide any payment, escrow, or money-transfer services.
The amount displayed on the Platform when an Owner posts a Service request, or when a Sitter views a Service request, is an indication of the proposed Service Fee for the convenience of negotiation and does not constitute a binding offer or payment processed by the Platform.
Each Consumer is solely responsible for:
- selecting a suitable payment method to settle the Service Fee with the other party;
- ensuring that the chosen payment method complies with the laws of their jurisdiction;
- bearing any fees, currency conversion costs, or other charges imposed by the payment method or financial institution used.
Tax Obligations of Consumers
All taxes, levies, and contributions arising from the receipt of Service Fees or from the activity of providing Services through the Platform are the sole and exclusive responsibility of the Consumer concerned. This includes, without limitation, income tax, value-added tax (VAT), self-employment contributions, social-security contributions, and any other applicable taxes or filings.
The Company does not act as the Consumer's employer, agent, or representative for any tax, employment, or social-security purpose. The Company does not withhold, declare, collect, remit, or report taxes on behalf of any Consumer. The Company does not provide tax advice, and Consumers are encouraged to consult an independent tax adviser if they are uncertain about their obligations.
Where the law of the Consumer's jurisdiction requires registration as self-employed, as a sole trader, as a business, or for VAT or other tax purposes, the Consumer is responsible for completing such registration and complying with all related obligations before offering or accepting Services on the Platform.
Subscription Fees
Use of the Platform is currently provided free of charge. The Company reserves the right to introduce, in the future, paid subscription tiers, transaction fees, or other monetization mechanisms, in which case the Consumer will be notified in advance and given the opportunity to accept the new terms or to cease using the Platform.
In the event paid features are introduced via the Apple App Store or Google Play, such payments will be processed exclusively through the in-app purchase mechanisms of those stores, in accordance with their applicable terms.
7. Intellectual Property
All rights to the Platform, including the software code, design, database, logo, trademarks, texts, graphic elements, and any other materials, belong to the Company or are used on a legal basis.
Consumers are granted a limited, non-exclusive, revocable, and non-transferable right to access and use the Platform solely within its functionality and in accordance with these Terms. The use of any elements of the Platform outside of its functional capabilities without the prior written consent of the Company is prohibited.
Any copying, distribution, modification, translation, decompilation, reverse engineering, or any other unauthorized use of the materials or the software of the Platform without the Company's permission constitutes a violation of intellectual property rights and may result in legal liability under applicable laws.
Content and License
Consumers may post or upload Content to the Platform, including text materials, photos, reviews, and other information. By posting any Content on the Platform, the Consumer grants the Company a non-exclusive, worldwide, free, perpetual, and revocable license to use, store, reproduce, modify, adapt, publish, translate, distribute, and create derivative works based on this Content as necessary for the functioning of the Platform.
The Company does not acquire ownership rights over the Content but has the right to remove or block any Content that violates these Terms, applicable laws, or may harm the Company or other Consumers.
The Consumer confirms that they have all necessary rights to the Content and do not infringe upon the rights of third parties, including intellectual property rights, commercial rights, privacy rights, or personal data.
Prohibited Actions Regarding Intellectual Property
Consumers are prohibited, without the prior written consent of the Company, from:
- copying, modifying, distributing, or reproducing any elements of the Platform, including its design, structure, software, database, logos, and textual materials;
- creating derivative products based on the Platform or its functionality;
- using the Company's logos, trademarks, domain names, or other intellectual property objects for personal, commercial, or promotional purposes;
- removing or altering any copyright, trademark, or other legal notices contained on the Platform;
- circumventing technical protection mechanisms of the Platform, performing hacking attacks, decompiling, or engaging in any activities aimed at gaining unauthorized access to the source code or internal infrastructure of the Platform.
Violation of these provisions may result in the limitation or deletion of the Consumer's Account and the application of legal measures in accordance with applicable laws.
The Company is not liable for any damages, losses, or injuries resulting from the use of the Platform, its functionality, or any Content posted by Consumers.
Intellectual Property Violations and Complaints
If any person believes that their intellectual property rights have been infringed as a result of using the Platform, they may file a complaint with the Company by sending an email with the relevant evidence to help@flat4pet.com.
The complaint regarding an intellectual property violation must contain the following information:
- Identification of the intellectual property object – a clear description of the object in question (e.g., title of the work, trademark, patent, etc.).
- Proof of rights to the object – documents or other evidence supporting the claimant's rights to the respective object (e.g., registration certificate, references to official registers, copies of authorial works, contracts, or other relevant materials).
- Description of the violation – a detailed account of the circumstances of the violation, including the method and extent of unauthorized use of the object.
- Reference to the violation – specific identifiers of the Content or actions that caused the violation.
- Contact details of the claimant – full name or company name, email address, postal address, and phone number for contact.
The Company reserves the right to request additional information or documents to verify the complaint. The Company will review the complaint within a reasonable timeframe and, if necessary, conduct an investigation into the possible violation of rights. If a violation is confirmed, the Company has the right to temporarily restrict access to the relevant content or remove it. The Company may also take other actions as provided by applicable laws and these Terms.
8. Limitation of Liability and Disclaimer of Warranties
The Company provides Consumers access to the Platform "as is" and "as available" without any warranties, either express or implied. This means that the Company does not guarantee the uninterrupted or error-free operation of the Platform, its availability at any given time, or its compliance with the Consumer's expectations.
The Consumer understands and agrees that the use of the Platform is at their own risk, and the Company shall not be liable for any failures, interruptions, errors, or consequences arising from the use of the Platform.
The Company reserves the right to temporarily or permanently suspend the operation of the Platform, modify or remove its functionality without prior notice to the Consumers if necessary to comply with legal requirements or ensure security.
Limitation of Liability of the Company
The Company's maximum liability to the Consumer in any circumstances shall not exceed the total amount of payments actually made by the Consumer to the Company for the use of the Platform during the last 12 months prior to the claim. Service Fees paid to other Consumers are excluded from this calculation.
If the Consumer has made no payments to the Company, the Company shall not bear any financial responsibility to such Consumer.
No provision of these Terms excludes or limits the Company's liability in cases where such limitation or exclusion is unlawful under applicable law.
Absence of Warranties Regarding the Results of Use
The Company does not guarantee that:
- the Platform will operate continuously, without failures, or technical errors;
- information published by Consumers is accurate, up-to-date, or complete;
- the use of the Platform will lead to specific results, including the organization of Services, or meet the Consumer's expectations;
- the Content posted on the Platform does not violate legal requirements, is truthful, or error-free.
Any use of information posted on the Platform is at the Consumer's discretion. The Company is not responsible for any decisions or actions made by Consumers based on the functionality of the Platform.
Absence of Liability for Actions of Third Parties
The Company is not responsible for any actions or inactions of Consumers, including but not limited to:
- improper execution of agreements between the Owner and the Sitter regarding Services;
- inaccuracy, incompleteness, or falsehood of information posted by Consumers on the Platform;
- physical, material, or moral harm that may arise from interactions between Consumers, including without limitation harm to Pets, harm to property, personal injury, or death;
- violation by Consumers of the rights of third parties or applicable legislation, including tax, immigration, employment, or animal-welfare legislation;
- the organization of Services and ensuring safety during their execution;
- payment of the Service Fee between Consumers, including non-payment, partial payment, chargeback, or fraud.
The Company is not obligated and does not conduct a comprehensive check of all Consumers, does not guarantee their good faith, and does not assume responsibility for their performance of obligations toward other Consumers or third parties.
The Company is not an insurance agent and does not provide insurance services. At the Consumer's request, the Company may from time to time share contact information for an insurance provider for their convenience. However, the Company is not responsible for any agreements, services, or terms offered by such third parties and does not guarantee that such services will meet the Consumer's expectations.
The Platform may contain links to third-party resources, including websites for making donations to support shelters. The Company is not involved in the collection, distribution, or control of funds donated through these third-party resources and is not responsible for how such funds are used.
Consumers are solely responsible for:
- verifying another Consumer before agreeing to Services arrangements;
- complying with the legal norms applicable in their jurisdiction;
- any harm caused to Pets or Location within the scope of Services.
The Company is not a party to any legal relationship between Consumers and is not a mediator in resolving disputes between them.
Disclaimer of Liability for Content and Communication
The Company does not conduct verification, confirm, or guarantee the accuracy, relevance, or compliance of the Content with applicable laws, including messages sent within the Communication framework.
The Consumer who posted the Content is fully responsible for its substance, legality, and the consequences of publishing such Content.
The Company is not liable for:
- the content of text messages, reviews, ratings, and other materials posted by Consumers;
- any agreements made through Communication, including their compliance;
- potential damages arising from the use or non-use of Content;
- any consequences of distributing, publishing, or transmitting Content, including potential infringement of third-party rights.
Communication carried out outside the functionality of the Platform or through third-party communication tools (messengers, social networks, phone calls, etc.) is beyond the Company's responsibility. We do not assume any obligations regarding its content, consequences, or agreements reached in this manner. All risks associated with such interactions are borne by the Consumers.
The Consumer is solely responsible for the accuracy and compliance with applicable laws of the Content they post, as well as the consequences of interactions with other Consumers through the Platform.
The Company has the right but is not obligated to monitor Content and other materials posted on the Platform. If any Content violates these Terms, legislation, or third-party rights, the Company may remove it without prior notice.
Absence of Obligations Regarding Content Storage
The Company does not guarantee the retention, availability, or archiving of Content after it has been posted on the Platform. In the event of Content removal, the Company is not obligated to restore it or provide the Consumer with any backups. The Consumer is solely responsible for maintaining copies of any information or materials they post through the Platform.
9. Compensation for Damages and Legal Protection
The Consumer agrees to fully compensate the Company for any direct or indirect damages, expenses, financial obligations, fines, as well as all actual and documented expenses related to legal defense (including, but not limited to, costs of legal assistance, court fees, and other expenses incurred in the conduct of the case) arising from:
- the Consumer's violation of the provisions of these Terms or any other regulatory documents governing the use of the Platform;
- the Consumer's use of the Platform in a manner that contradicts applicable law, public order, or the legitimate interests of third parties;
- the Consumer's publication of any information or Content that:
- infringes the intellectual property rights of third parties;
- damages the business reputation, honor, dignity, or other non-property rights of third parties;
- contains false, misleading, or illegal information;
- any claim arising out of the performance, non-performance, or alleged negligence of the Services provided to or by the Consumer, including without limitation any claim for harm caused to Pets, persons, or property in connection with such Services.
In case the Company is presented with claims, lawsuits, or demands from third parties, government bodies, or other entities related to the above circumstances, the Consumer agrees to:
- immediately, upon the Company's first request, provide all necessary explanations, documents, and other information that may be needed to protect its interests;
- compensate all expenses incurred by the Company in connection with the consideration of such claims or lawsuits, regardless of the outcome;
- participate in the relevant case (if necessary) or ensure full representation of the Company's interests in judicial or extrajudicial proceedings.
The Company reserves the right to independently conduct legal defense in any case related to such claims, without approval from the Consumer, while the Consumer remains responsible for compensating all related expenses.
Restrictions on Involving the Company in Legal Proceedings
The Consumer agrees not to initiate or facilitate the involvement of the Company as a third party, co-defendant, defendant, or any other participant in judicial, arbitration, administrative, or other legal proceedings initiated by the Consumer or third parties, unless such involvement is absolutely required by applicable law.
10. Dispute Resolution
Consumers have the right to file a complaint about the actions of other Consumers in case of a violation of these Terms or other Platform policies. Complaints are submitted through the relevant features of the Platform or by contacting the Company's support service.
The Company reserves the right to request additional evidence from the complainant for the review of the complaint. If the information provided in the complaint is insufficient or not supported by relevant evidence, the Company may leave the complaint unaddressed.
The Company will review complaints within a reasonable time frame, but it is not obligated to resolve disputes between Consumers and does not guarantee the application of sanctions against another Consumer, even in the case of a justified complaint.
No Obligation of the Company to Resolve Consumer Conflicts
The Company does not act as a mediator in disputes between Consumers and does not participate in negotiations to resolve conflicts between them. Consumers are solely responsible for resolving any disagreements that may arise during their interaction through the Platform, including, but not limited to, disputes regarding Service terms, compliance with agreements, or the provision or receipt of compensation.
If a conflict cannot be resolved through negotiation between Consumers, they have the right to seek resolution through competent judicial or alternative dispute resolution mechanisms in accordance with applicable law.
Jurisdiction and Applicable Law
These Terms are governed by and interpreted in accordance with the laws of the Grand Duchy of Luxembourg.
Any disputes between the Consumer and the Company arising in connection with these Terms, their performance, interpretation, or termination, shall be subject to the jurisdiction of the courts of Luxembourg, unless otherwise provided by the legislation of the Consumer's country of residence.
Local Legislation and Dispute Resolution
Consumers who are residents of different countries may have additional rights according to local laws.
Consumers from the European Union (EU) have additional rights under EU consumer protection laws, specifically Directive 2011/83/EU on consumer rights and Directive 2013/11/EU on alternative dispute resolution (ADR). In case of a dispute related to consumer rights, the Consumer has the right to contact national bodies or organizations responsible for ADR in their country. The Company is not obligated to participate in ADR procedures unless otherwise required by the legislation of the EU member state in which the Consumer is registered. If applicable legislation mandates mandatory pre-litigation dispute resolution through ADR, the Consumer must undergo the appropriate procedure before filing a lawsuit. None of the provisions in this section limit the Consumer's rights granted by mandatory provisions of EU law or the law of the member state in which the Consumer resides.
Consumers from the United Kingdom (UK) have additional rights under the UK Consumer Rights Act 2015 and may access the UK Alternative Dispute Resolution (ADR) scheme.
Consumers from the United States of America (USA). For Consumers who are residents of the USA, these Terms are governed by federal law of the United States and the law of the state in which they reside, unless otherwise specified in these Terms. Any disputes arising between the Consumer and the Company will be resolved through arbitration in accordance with the Federal Arbitration Act (FAA) and administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. Before filing an arbitration claim, the Consumer must notify the Company in writing of the dispute and attempt to resolve it within at least 30 days. Exceptions to mandatory arbitration include disputes related to intellectual property (patents, trademarks, copyrights) and claims for injunctive relief or emergency judicial measures (e.g., in cases of platform abuse, cybersecurity violations, etc.). If any part of this provision is found invalid, the arbitration agreement remains valid to the extent allowed by law.
Consumers from Canada may have additional rights under the Canada Consumer Protection Act. In the event of a dispute, Canadian residents can file a complaint with the Competition Bureau Canada or contact provincial regulators such as the Ontario Consumer Council or the Quebec Consumer Council.
Consumers from Australia are governed by the Australian Competition and Consumer Act 2010. A consumer has the right to withdraw from a contract if the Company violates any of the consumer rights stipulated by law.
Consumers from Other Countries. If a Consumer is a resident of a country that provides a mandatory dispute resolution mechanism or additional consumer protection guarantees, they may have the right to contact the relevant regulatory bodies in their jurisdiction.
The Company reserves the right to voluntarily offer alternative dispute resolution mechanisms in certain cases, if this aligns with the interests of the Consumers and the Company.
If any provision of these Terms is found to be invalid or unenforceable under applicable law, this will not affect the validity or enforceability of the other provisions, which will remain valid and enforceable.
11. Apple App Store and Google Play Provisions
This Section applies in addition to the rest of these Terms where You have downloaded the App from the Apple App Store or Google Play.
Application of these Terms
These Terms are concluded between You and the Company only, and not with Apple Inc., Google LLC, or any of their affiliates. The Company alone is responsible for the App and its content.
Scope of Licence
The licence granted to You for the App is limited to a non-transferable licence to use the App on any Apple- or Google-branded device that You own or control, and as permitted by the Usage Rules set out in the App Store Terms of Service or the Google Play Terms of Service, as applicable.
Maintenance and Support
The Company is solely responsible for providing any maintenance and support services with respect to the App, as may be required under these Terms or by applicable law. Apple and Google have no obligation whatsoever to furnish any maintenance or support services with respect to the App.
Warranty
The Company is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, You may notify Apple or Google, and they will refund the purchase price (if any) for the App to You; to the maximum extent permitted by law, neither Apple nor Google will have any other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the Company's sole responsibility.
Product Claims
The Company, not Apple or Google, is responsible for addressing any claims of You or any third party relating to the App or Your possession and/or use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
Intellectual Property Rights
In the event of any third-party claim that the App or Your possession and use of the App infringes that third party's intellectual property rights, the Company, not Apple or Google, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
Third-Party Beneficiary
You acknowledge and agree that Apple Inc. and its subsidiaries, and Google LLC and its subsidiaries, are third-party beneficiaries of these Terms, and that, upon Your acceptance of these Terms, Apple and Google will have the right (and will be deemed to have accepted the right) to enforce these Terms against You as a third-party beneficiary thereof.
12. Changes to the Terms
The Company reserves the right to make changes, additions, or updates to these Terms at any time, if necessary, to improve the Platform's operation, ensure compliance with legal requirements, or adapt to changes in the Company's business model. Updated Terms become effective upon their publication within the App, unless otherwise specified in the relevant notice or legal requirements.
Consumers are responsible for independently tracking the current version of the Terms and familiarizing themselves with any changes made. Continuing to use the Platform after the updated Terms become effective means the Consumer's full and unconditional agreement with the updated provisions. If a Consumer disagrees with the changes, they must cease using the Platform and, if necessary, delete their Account.
If the changes to the Terms significantly affect the rights and obligations of the Consumers, the Company may notify them additionally through Communication channels available on the Platform, including but not limited to email or in-App notifications. The Company is not obliged to notify about insignificant or editorial changes that do not affect the essence of the Consumer's interaction with the Platform.
In case of discrepancies between the previous and updated versions of the Terms, the most recently published version shall apply.
13. Final Provisions
Contact Information
For matters related to the operation of the Platform, Consumers may contact customer support through the Platform's functionality or via email at help@flat4pet.com.
Official notices, claims, or legal inquiries must be sent in writing to the Company's email address provided above.
Force Majeure
The Company is not liable for any improper performance or non-performance of its obligations to Consumers in the event of force majeure circumstances beyond the Company's reasonable control. Such circumstances include, but are not limited to: natural disasters (earthquakes, floods, hurricanes, fires); military actions, mass unrest, acts of terrorism, sabotage; legal restrictions, sanctions, changes in legislation or decisions of government bodies that prevent the operation of the Platform; failures of the Apple App Store, Google Play, or other third-party services on which the Platform depends.
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